Outsourcing Customer Services
There are three types of RiteSourced outsourcing customer advisory services: workshops – addressing key topics within four areas of client interest; tools – that provide key capabilities in analysis, productivity and best practices; consulting – for client concerns not addressed by customized workshops or tools.
Seven workshops cover four topic areas: Creating a Successful Outsourcing RFP; Using an RFP to Pick the Right Provider; Improving Vendor Performance & Value; Discovering Additional Outsourcing Opportunities.
All participants receive a free annual license for each tool used in the workshop.
Each workshop is held at the client’s site and is customized for them.
A post-workshop webinar is held with participants, addressing their experience actively using new knowledge and tools.
Each workshop topic area is supported by four tool categories: Analytic; Best Practices; Frameworks; Templates.
Tools are purchased with an annual license or lifetime license (Best Practices).
Annual tool licenses include a warranty and training PowerPoint. Analytic PowerPoints also come with an hour of call support.
Workshops: participants receive a free annual license for each tool included in a workshop.